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How to Claim

Claiming is Fast & Simple

Step 1 –  Before visiting the dentist

Before visiting the dentist, download a Claim Form and bring this along to your visit for your dentist to sign and stamp.
It’s also a good idea to check the level of cover on your policy, or call our customer service team on
1890 130 017 to check your level of cover in advance of commencing any treatment.
It is preferable that you attend a dentist who is listed on the DeCare Dental Directory of Dentists, found at www.decaredental.ie/dentist-finder
If you attend a dentist who is not listed on the DeCare Dental Directory of Dentists, you should submit a
treatment plan to us after your initial dental examination to confirm that the proposed treatment will be
covered by your policy.

Step 2 – At the dentist

Following treatment, pay your dentist and ask for a detailed receipt which includes the details requested
on the front page of the claim form.

If you require more extensive treatment, your dentist will provide you with your treatment plan, which you can submit directly to DeCare for prior approval. You can email your treatment plan directly to DeCare at query@decaredental.ie or you can post your treatment plan to DeCare Dental, IDA Business Park, Claremorris, Co. Mayo.

On receipt of your treatment plan, DeCare will confirm whether the proposed treatment will be covered
by your policy.

Step 3 – Submitting your claim

You can submit your claim as soon as a course of treatment is complete.
DeCare will assess your claim and send the payment directly to your bank account.
You can submit your claim using either option below:

Option 1

Option 2

Pay & Claim by Post Scan & Secure Send

Just pay your dentist as normal and claim back the costs covered by your policy as soon as your treatment is completed. Send your claim form and receipts to us by post to the following address:

DeCare Dental,
IDA Business Park,
Co. Mayo

Pay your dentist as normal, then log on to www.decaredental.ie/scanandsend and upload
your scanned claim form and receipts via secured web page. DeCare Dental’s Scan and Secure Send facility is a service offered to corporate members providing a fast and secure online claims submission option as an alternative to post.

Direct Pay

When you visit a dentist on DeCare’s Direct Pay Network, DeCare will pay the dentist directly for the costs covered by your policy. So, you only pay the balance.  To find a list of participating dentists, just visit www.decaredental.ie/dentist-finder.
If you need any help, just call us on 1890 130 017 / 094 93 78608 – we’re happy to help.

1. Getting Started 2. First Dental Visit 3. Payment

Call DeCare to confirm coverage before making your appointment.

DeCare will inform the dentist and you can book in for your initial appointment which may include an exam, cleaning, x-rays and any urgent dental treatment.

Let your dentist know before your treatment that you want to use the direct pay service.

Bring your policy number (this can be found on your policy documents you received on joining) and photo ID to your dental appointment.


DeCare will pay the dental surgery directly.

You will only need to pay the dentist for any treatments or costs that are not covered on your plan.